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Privacy Policy

Last updated: 06/05/2026

CHANGO DELIVERY CO., LTD. (“Chango”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, use our mobile application, place an order, make a payment, contact us, or use any services provided by Chango.

This Privacy Policy applies to our website, mobile application, customer support channels, merchant and driver onboarding processes, and any other digital services operated by CHANGO DELIVERY CO., LTD.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:

1.1 Customer Information

When you use Chango, we may collect:

• Full name
• Phone number
• Email address
• Delivery address, pickup address, and destination details
• Order details
• Payment status and transaction reference information
• Customer support messages
• Account login details
• Device, browser, and app usage information
• Location data, where permission is granted

1.2 Payment Information

When you make a payment through Chango, your payment may be processed by authorised third-party payment service providers.

We may collect or receive limited payment-related information, such as:

• Payment method type
• Transaction ID or payment reference
• Payment status
• Amount paid
• Date and time of transaction
• Refund or chargeback status, where applicable

Chango does not store full credit card numbers, debit card numbers, CVV codes, or banking passwords on our own servers. Sensitive payment information is handled securely by authorised payment processors in accordance with applicable payment security standards.

1.3 Merchant, Restaurant, Driver, and Partner Information

If you apply to work with Chango as a restaurant, merchant, driver, rider, service provider, or business partner, we may collect:

• Name and contact details
• Business name and registration information
• Identity verification documents
• Bank account details for settlement or payout purposes
• Tax or company documents, where required
• Driver licence, vehicle, or delivery-related documents
• Service history and performance data
• Communication records

1.4 Technical and Usage Information

When you use our website or app, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• App version
• Language settings
• Pages or screens viewed
• Time spent on pages
• Error logs and diagnostic data
• Cookies and similar tracking technologies

2. How We Use Your Information

We collect and use personal data for the following purposes:

• To create and manage customer accounts
• To process food delivery, parcel delivery, transport, and other service orders
• To calculate prices, delivery fees, and service availability
• To process payments, refunds, settlements, and transaction records
• To verify customers, merchants, drivers, riders, and business partners
• To communicate order updates, booking confirmations, receipts, and support messages
• To provide customer service and resolve disputes
• To prevent fraud, abuse, misuse, unauthorised transactions, and illegal activity
• To improve our website, mobile application, products, and services
• To send service-related notifications
• To send marketing communications, where permitted by law or consented to by you
• To comply with legal, tax, accounting, regulatory, and payment-processing obligations
• To protect the rights, property, safety, and security of Chango, our users, merchants, drivers, and partners

3. Legal Basis for Processing Personal Data

We process personal data only where we have a lawful basis to do so, including:

• Where processing is necessary to provide our services to you
• Where processing is necessary to complete transactions or orders
• Where we have your consent
• Where processing is required to comply with legal or regulatory obligations
• Where processing is necessary for fraud prevention, security, business operations, or legitimate business interests
• Where processing is necessary to protect the vital interests, rights, or safety of users, drivers, merchants, or the public

4. Payment Processing

Payments made through Chango are processed through authorised third-party payment service providers.

These providers may collect, process, and store payment-related data in order to:

• Authorise and complete payments
• Verify payment methods
• Detect and prevent fraud
• Process refunds
• Manage disputes, chargebacks, and transaction records
• Comply with financial, anti-money laundering, counter-terrorism financing, tax, and regulatory obligations

By making a payment through Chango, you understand that your payment data may be processed by these authorised payment partners according to their own security, compliance, and privacy practices.

Chango takes reasonable steps to work only with payment service providers that maintain appropriate technical, organisational, and security safeguards.

5. Sharing of Personal Data

We may share personal data with trusted third parties only where necessary for the operation of our services, including:

• Payment processors and financial service providers
• Restaurants, merchants, drivers, riders, and service providers involved in fulfilling your order
• Technology, hosting, analytics, and cloud service providers
• Customer support and communication service providers
• Professional advisers, including accountants, auditors, legal advisers, and compliance consultants
• Government authorities, regulators, law enforcement, or courts, where required by law
• Fraud prevention, identity verification, and security service providers
• Business partners, only where necessary to provide or improve our services

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly
• Remember user preferences
• Analyse website traffic and performance
• Improve user experience
• Support security and fraud prevention
• Measure marketing performance

You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

Where required by law, we will request your consent before using non-essential cookies.

7. Location Data

Some Chango services require location information to provide accurate delivery, pickup, destination, pricing, driver assignment, and order tracking features.

We may collect location data when:

• You enter a delivery, pickup, or destination address
• You allow access to location services on your device
• A driver or rider uses the app to complete an active order or delivery

You can manage location permissions through your device settings. If location access is disabled, some services may not work correctly.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

• Providing services to you
• Maintaining transaction and order history
• Resolving disputes
• Preventing fraud and abuse
• Meeting legal, accounting, tax, audit, and regulatory requirements
• Supporting business records and operational needs

When personal data is no longer required, we will securely delete, anonymise, or restrict access to it, unless we are legally required to retain it for a longer period.

9. Data Security

We take reasonable technical, organisational, and administrative measures to protect personal data against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
• Fraudulent activity

These measures may include access controls, secure servers, encryption, monitoring, internal procedures, and restricted access to personal data.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your personal data, we cannot guarantee absolute security.

10. International Data Transfers

Some of our technology, cloud, analytics, communication, or payment service providers may process or store data outside Thailand.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that personal data remains protected in accordance with applicable data protection laws.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request data portability, where applicable
• Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us using the contact details provided below.

We may need to verify your identity before responding to certain requests.

12. Marketing Communications

We may send you marketing messages, promotions, service updates, or offers where permitted by law or where you have provided consent.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.

Even if you opt out of marketing messages, we may still send you important service-related communications, such as order confirmations, payment receipts, account notices, safety alerts, or policy updates.

13. Children’s Privacy

Chango’s services are not intended for children under the age required by applicable law to provide consent to data processing.

We do not knowingly collect personal data from children without appropriate consent. If we become aware that we have collected personal data from a child without proper consent, we will take reasonable steps to delete it.

14. Third-Party Websites and Services

Our website or app may contain links to third-party websites, apps, payment pages, social media platforms, or partner services.

We are not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the privacy policies of any third-party services they access.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, payment-processing obligations, or business operations.

The updated version will be posted on our website with a revised “Last updated” date. Continued use of our services after any update means you acknowledge the revised Privacy Policy.

16. Contact Us

If you have any questions, requests, complaints, or concerns about this Privacy Policy or how your personal data is handled, please contact us:

CHANGO DELIVERY CO., LTD. Website: https://chango.co.th/ Email: info@chango.co.th Business Address: 9/3, Mu 4, Ko Chang Tai, Trat, 23170, Thailand Phone: +66 (0) 6-2460-6300